Terms and Conditions of Sale
Version 1.0 — Last updated: 20 August 2026
These Terms and Conditions of Sale govern the sale of Screenflex subscriptions, services and hardware. They are permanently available on screenflex.pro and must be accepted by the Customer before any order is placed.
1. Seller identification
The seller, referred to below as “Screenflex”, is identified as follows:
- Company name
- Screenflex
- Legal form
- Limited liability company (SARL) incorporated under Tunisian law
- Registered office
- Smart Tunisian Technoparks, Building 11T, 1st floor, Office 143, 2080 Ariana Ville, Ariana, Tunisia
- Unique identifier (RNE)
- 1778360Z
- Tax identification number
- 1778360/Z/A/M/000
- Share capital
- 2 000 TND
- Legal representative
- Aymen Fezai — Managing Director (Gérant)
- Principal activity
- Information technology activities (code 72)
- Startup Act label
- Startup Act labelled since 6 October 2022
- contact@screenflex.pro
- Telephone
- +216 53 993 993
- Website
- screenflex.pro
2. Purpose and scope
These Terms set out the rights and obligations of Screenflex and its customers in connection with the distance sale of subscriptions to the Screenflex platform, related services and digital signage hardware. Placing an order on the Site or the Platform constitutes unreserved acceptance of these Terms.
They apply to customers, whether businesses or consumers, whose order is invoiced in Tunisian dinars and settled using a national payment method.
Screenflex may amend these Terms at any time. The Terms applicable to an order are those in force on the date of that order; the version published on the Site prevails.
3. Definitions
In these Terms, the following words have the meanings given below:
“Site” means screenflex.pro and all of its pages.
“Platform” means the digital signage application available at app.screenflex.pro.
“Customer” means any individual or legal entity placing an Order with Screenflex.
“Services” means the subscriptions, options and services supplied by Screenflex through the Platform.
“Hardware” means the digital signage equipment sold by Screenflex, in particular the Screenflex Player.
“Screen” means each device linked to the Customer's account, which is the billing unit for subscriptions.
“Order” means any subscription to a Service or purchase of Hardware confirmed by the Customer.
4. Acceptance and formation of the contract
The Customer confirms having read and accepted these Terms before validating an Order. Acceptance is recorded by ticking a checkbox at the time of the Order and can only be given in full.
The sale is deemed concluded on the date the payment is confirmed by the payment institution. Screenflex then sends the Customer an email confirmation setting out the Order, its price and how it will be performed.
The Customer warrants that they have legal capacity to contract. Where the Order is placed on behalf of a legal entity, the Customer warrants that they have authority to bind it.
5. Services and hardware offered
Screenflex operates a software-as-a-service digital signage platform for creating, scheduling and broadcasting content to connected screens. Screenflex sells:
Digital Signage subscription: billed per Screen and per period, monthly or yearly.
Free plan: one first Screen, with no time limit and no payment obligation.
Options: additional storage, the MultiScreen experience and the artificial intelligence experiences.
White-Label plan: a tailored solution covered by a specific quotation.
Hardware: Screenflex Player devices and display accessories.
The essential characteristics of each Service and each item of Hardware are described on the Site. Screenflex takes the greatest care over those descriptions; minor presentational differences cannot engage its liability where they do not affect the essential characteristics.
6. Prices, taxes and currency
Prices for Services and Hardware intended for the Tunisian market are displayed in Tunisian dinars (TND), inclusive of all taxes, with value added tax at the statutory rate of 19% included.
The applicable prices are those displayed on the Pricing page of the Site on the day of the Order. Screenflex may change its prices at any time; changed prices do not apply to Orders already confirmed, and apply to existing subscriptions only from their renewal date, with at least thirty (30) days' prior notice to the Customer.
Hardware delivery charges, where they apply, are shown separately and communicated to the Customer before the Order is validated.
An invoice compliant with Tunisian regulations is made available to the Customer for every Order.
7. Ordering
The Customer places an Order from the Platform or the Site, following these steps:
selecting the Services and Hardware and the number of Screens;
reviewing the Order summary and its total price inclusive of all taxes;
expressly accepting these Terms;
paying in accordance with article 8;
receiving an Order confirmation by email.
Screenflex reserves the right to refuse or cancel any Order from a Customer with whom a payment dispute exists, or where the Order is abnormal or fraudulent.
8. Payment terms and security
Payment is made online, in full, at the time of the Order. Screenflex accepts the following payment methods:
La Poste Tunisienne cards, in particular e-DINAR Smart and e-DINAR Universel;
national bank cards on the Tunisian interbank network (CIB);
Visa and Mastercard international cards.
Transactions are processed by the secure online payment platform of La Poste Tunisienne. The Customer's card details are entered directly on the payment institution's servers, in an encrypted environment. Screenflex never has access to card numbers, does not collect them and does not store them.
The Order is only definitively validated once the payment centres have confirmed authorisation. If authorisation is refused, the Order is automatically cancelled and the Customer is informed.
For automatically renewing subscriptions, the Customer authorises Screenflex to present each instalment for payment on its due date, until termination in accordance with article 12.
9. Provision and delivery
How an Order is performed depends on what was ordered.
Services: access to the Services is opened immediately after payment is confirmed. The Customer receives an activation confirmation by email and accesses the Services from their account on the Platform. No delivery period applies.
Hardware: Hardware is delivered to the address given by the Customer within the territory of the Republic of Tunisia. The delivery period and charges are communicated to the Customer before the Order is validated and repeated in the Order confirmation.
Risk in the Hardware passes to the Customer on physical handover of the parcel. The Customer must check the condition of the parcel in the carrier's presence and record any reservation on the delivery note in the event of damage or missing items.
Where delivery is delayed through the fault of Screenflex, the Customer may request cancellation of the Hardware Order and obtain a full refund of the sums paid, including delivery charges, within ten (10) days of that request.
10. Obligations and responsibilities of Screenflex
Screenflex, as the merchant, undertakes to:
give the Customer clear, fair and complete information about the Services, the Hardware and their prices before the Order;
make the Services available to the Customer as described in article 9 and use its best efforts to keep them continuously available;
maintain the Platform and, so far as possible, inform the Customer of planned interruptions;
implement appropriate technical and organisational measures to preserve the security and confidentiality of the Customer's data;
process personal data in accordance with applicable law and with the Privacy Policy;
issue an invoice for every Order and answer complaints in accordance with article 20;
deliver Hardware that matches its description and is free from defect, and honour the warranty set out in article 14.
Screenflex owes an obligation of means as regards the availability of the Platform. It cannot be held liable for interruptions attributable to the Customer's internet connection or equipment, or to an event of force majeure within the meaning of article 19.
11. Obligations and responsibilities of the Customer
The Customer undertakes to:
provide accurate, complete and current information when creating an account and placing an Order, and to keep it up to date;
keep their credentials confidential and accept responsibility for all activity carried out from their account;
pay the price of the Services and Hardware ordered on the agreed due dates;
use only payment methods of which they are the legitimate holder;
use the Services in accordance with these Terms, the Terms of Use and applicable regulations;
warrant that they hold all necessary rights in the content they broadcast through the Platform, including intellectual property rights and image rights clearances;
refrain from broadcasting any unlawful, defamatory or violent content, any content inciting hatred, or any content contrary to public order and morality, particularly on Screens visible from public spaces;
not attempt to gain fraudulent access to the Platform, disrupt its operation, or circumvent its limitations.
The Customer is solely responsible for the content they broadcast, and shall indemnify Screenflex against any third-party claim based on that content.
12. Term, renewal and termination
Subscriptions are taken out for a monthly or yearly term, according to the plan chosen by the Customer.
Unless terminated, a subscription renews automatically at the end of each period, for a period of the same length and at the price then in force.
The Customer may terminate their subscription at any time from their account on the Platform, or by email to contact@screenflex.pro. Termination takes effect at the end of the current period: the Customer keeps access to the Services until that date and no further instalment is charged.
Sums already paid for the current period are not refunded on a pro rata basis, without prejudice to the right of withdrawal set out in article 13 and to the liability of Screenflex in the event of non-performance.
The free plan covering the first Screen carries no minimum term and may be discontinued by the Customer at any time.
13. Right of withdrawal and refunds
In accordance with law no. 2000-83 of 9 August 2000 on electronic exchanges and electronic commerce, a consumer Customer has ten (10) working days in which to withdraw from their commitment.
Hardware: the period runs from receipt of the Hardware. The Customer returns the Hardware complete, in its original packaging and in resaleable condition, at their own cost for return carriage. Screenflex refunds the price of the Hardware within ten (10) days of receiving the return.
Digital services: performance of the Service begins immediately after payment is confirmed, at the Customer's express request. By accepting these Terms and requesting that immediate activation, the Customer expressly acknowledges waiving their right of withdrawal in respect of the Service so performed.
The acceptance checkbox presented at the time of the Order collects that request for immediate performance and that waiver separately. Where they are not collected separately, the ten (10) working day right of withdrawal continues to apply to the Service.
Any refund is made using the same payment method as the Order, to the card used for payment, unless the Customer expressly agrees to another method.
A Customer wishing to exercise their right of withdrawal must inform Screenflex by email at contact@screenflex.pro before the period expires.
14. Hardware warranty
Hardware sold by Screenflex carries the statutory warranty of conformity and the warranty against latent defects provided for by Tunisian regulations, in particular law no. 92-117 of 7 December 1992 on consumer protection.
Hardware additionally carries the manufacturer's commercial warranty, whose duration and scope are stated on the product page and repeated in the Order confirmation.
The warranty covers manufacturing and operating defects. It does not cover damage resulting from misuse, dropping, electrical surge, unauthorised modification, or normal wear and tear.
To claim under the warranty, the Customer contacts Screenflex at contact@screenflex.pro, enclosing the purchase invoice and a description of the defect.
15. Suspension and termination for breach
Where the Customer fails to meet their obligations, Screenflex may suspend access to the Services or terminate the contract.
Failure to pay an instalment on its due date results, after a reminder has gone unanswered for seven (7) days, in suspension of access to the paid Services. The contract may be terminated as of right thirty (30) days after suspension.
Where manifestly unlawful content is broadcast, or where the security of the Platform is threatened, Screenflex may suspend access without notice and informs the Customer as soon as possible.
Termination on the Customer's default gives rise to no refund of sums already paid.
Thirty (30) days after termination, content hosted on the Customer's account may be permanently deleted. It is for the Customer to take a backup before that date.
16. Intellectual property
The Platform, the Site, their software components, visual identity, trade marks and databases are the exclusive property of Screenflex and are protected by the regulations applicable to literary, artistic and industrial property.
Taking out a subscription grants the Customer a personal, non-exclusive and non-transferable right to use the Platform, for the term of their subscription and for their own needs only.
The Customer retains full ownership of the content they upload. They grant Screenflex a limited licence to host, reproduce and broadcast that content, solely for the purpose of supplying the Services.
Any reproduction, adaptation, decompilation or making available to third parties of the Platform, in whole or in part, without the written authorisation of Screenflex, is prohibited.
17. Personal data
Screenflex processes the Customer's personal data in accordance with organic law no. 2004-63 of 27 July 2004 on the protection of personal data.
Data collected in connection with an Order is necessary to process that Order, to invoice it, to supply the Services and to meet the legal and accounting obligations of Screenflex.
The Customer has rights of access, rectification and objection in respect of data concerning them, exercisable at contact@screenflex.pro.
Full processing details are set out in the Privacy Policy, which forms an integral part of the contractual relationship.
No payment card data is collected or stored by Screenflex, in accordance with article 8.
18. Warranties and limitation of liability
Screenflex is answerable for the proper performance of its obligations under the general law.
It cannot be held liable for indirect loss suffered by the Customer, such as loss of turnover, loss of customers or damage to reputation.
In any event, and save in cases of gross negligence or wilful misconduct, the liability of Screenflex under a subscription is limited to the sums actually paid by the Customer over the twelve (12) months preceding the event giving rise to the claim.
Screenflex is not responsible for the content broadcast by the Customer, nor for the use the Customer makes of the Platform.
19. Force majeure
Neither party may be held liable for a failure to perform its obligations resulting from an event of force majeure, meaning an unforeseeable, irresistible and external event.
Such events include natural disasters, fire, civil disturbance, decisions of the public authorities, and general interruptions of electricity or telecommunications networks.
Should the event continue beyond thirty (30) days, either party may terminate the contract without compensation, by registered letter with acknowledgement of receipt.
20. Complaints and customer service
Any complaint about an Order, an invoice, a delivery or the performance of the Services may be addressed to Screenflex customer service:
by email, at contact@screenflex.pro;
by telephone, on +216 53 993 993;
by post, to the registered office given in article 1.
Screenflex acknowledges receipt of every complaint and answers it within seven (7) working days.
Customers are advised to keep their Order number and, where applicable, the payment transaction reference, so that their request can be handled more quickly.
21. Governing law and jurisdiction
These Terms are governed by Tunisian law.
The parties will endeavour to resolve amicably any dispute arising from their interpretation or performance.
Failing an amicable settlement, the dispute will be brought before the competent courts of Tunis, subject to the mandatory rules of jurisdiction applicable to consumer Customers.
Should any provision of these Terms be held void or unenforceable, the remaining provisions retain their full effect.
Signed at Ariana, on …………………………………
Aymen Fezai
Managing Director (Gérant)
Screenflex
Signature of the legal representative
Company stamp